Royal Mail Service Updates: Christmas & New Year Deliveries

Friday, 31 December 2021  |  Admin

Service Updates from the Royal Mail Help Centre:

We continue to work hard to collect, process and deliver the UK’s mail. However, despite our best endeavours, it’s likely some areas of the country may experience some level of disruption. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Due to local issues such as COVID-related self isolation, high levels of sick absence, resourcing, or other local factors, some deliveries may be delayed. In those cases we will rotate deliveries to minimise the delay to individual customers. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive. Thank you for your patience and understanding.


Friday 31 December 2021

The mail centres below reported not all mail was processed or despatched to schedule over the weekend, and as a result may be delivered slightly later than expected.

  • Chester Mail Centre: Some mail posted in other parts of the UK yesterday, due for delivery today to addresses in the CH, LL and SY postcode areas.
  • Romford Mail Centre: Some mail posted in other parts of the UK yesterday, due for delivery today to addresses in the E, IG and RM postcode areas.

The local delivery offices most impacted today are listed below, and as a result may be delivered slightly later than expected.

  • Chelmsford DO (CM1 to CM3)
  • East Dulwich (SE22)
  • Erskine DO (PA7 and PA8)
  • Finsbury Park DO (N4 and N15)
  • Gerrards Cross DO (SL9)
  • Havant DO (PO9-10)
  • Herne Hill DO (SE24)
  • Holloway DO (N7)
  • Hornsey DO (N8)
  • Oxted DO (RH8)
  • South Croydon DO (CR2)
  • St. Helens DO (WA9 to WA11)
  • Sydenham DO (SE26)
  • Upminster DO (RM14)
  • Willesden DO (NW10 and NW26)

 

NEW YEAR:

Ofcom has granted an exception to the universal service throughout the United Kingdom for Saturday 1 January 2022. This means that  Royal Mail will not collect or deliver any mail on the following days over the New Year:  Saturday 1st, Sunday 2nd & Monday 3rd January 2022. Normal deliveries and collections will resume on 4 January 2022, with the exception of Scotland due to a Public Holiday.

 

International Deliveries

Items are leaving the UK for all overseas destinations on time. We're working with our airline and postal/courier partners to maintain services across the globe, however delays should be expected as a result of ongoing COVID-19 reduction measures and reduced air transport capacity. Items to some EU destinations are also experiencing customs delays. This is the result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.  Signatures on delivery may also not be available in many countries due to social distancing requirements. Please see individual country listings for any exceptions or special measures which may cause in-country disruption.

Customers are advised to identify whether items being imported into a specific destination will require licences/certificates or incur additional charges. To identify specific Country requirements, please visit the individual country pages. For the latest individual country delays, issues and suspensions check the International Incident Page.


Thursday 30 December 2021

The mail centres below reported not all mail was processed or despatched to schedule over the weekend, and as a result may be delivered slightly later than expected.

  • Chester Mail Centre: Some mail posted in other parts of the UK on yesterday, due for delivery today to addresses in the CH, LL and SY postcode areas.
  • Birmingham Mail Centre: Some mail posted yesterday in the B, HR and WR postcode areas, due for delivery today in other parts of the UK.

The local delivery offices most impacted today are listed below, and as a result may be delivered slightly later than expected.

  • Chelmsford DO (CM1 to CM3)
  • East Dulwich (SE22)
  • Erskine DO (PA7 and PA8)
  • Finsbury Park DO (N4 and N15)
  • Gerrards Cross DO (SL9)
  • Havant DO (PO9-10)
  • Herne Hill DO (SE24)
  • Holloway DO (N7)
  • Hornsey DO (N8)
  • Oxted DO (RH8)
  • South Croydon DO (CR2)
  • St. Helens DO (WA9 to WA11)
  • Sydenham DO (SE26)
  • Upminster DO (RM14)
  • Willesden DO (NW10 and NW26)

Collection Services in the Hereford (HR3, HR5 and HR9) areas

We're sorry to advise, resourcing issues at our Hereford Collections hub mean we may not be able to collect mail from customers in the HR3, HR5 and HR9 postcode areas today, Wednesday 29 December, and possibly for the rest of this week.

If you're in Hereford and have urgent mail to post, please take it, along with your paperwork, to our Hereford Delivery Office at Station Approach, Hereford HR1 1AA before 5.30pm.

For customers in Ross on Wye (HR9), our driver will be available to take your mail at: the Maltings Post Office, 13 The Maltings, Ross on Wye, HR9 7YB at 4.50pm, and the Postbox at Ross on Wye Delivery Office at Alton Road, Ross On Wye, HR9 5BW at 5.50pm.

We apologise for any inconvenience and thank you for your understanding at this time. We'll return to normal service as soon as we can.


Wednesday 29 December 2021

Normal deliveries and collections resume on Wednesday 29 December. Customer Service Points will be open from Wednesday 29 December for you to collect items for which we’ve left a ‘Something for you’ card – please visit royalmail.com/services-near-you Opens in new window for their opening times.

Ofcom has granted an exception to the universal service throughout the United Kingdom for Saturday 1 January 2022. This means that Royal Mail will not collect or deliver mail on that day. Find out more about our Christmas collections for priority postboxes by visiting royalmail.com/priority-postboxes Opens in new window . Normal deliveries and collections resume on 4 January 2022, with the exception of Scotland due to a Public Holiday.

The mail centres below reported not all mail was processed or despatched to schedule over the weekend, and as a result may be delivered slightly later than expected.

  • South Midlands Mail Centre: Some mail posted in other parts of the UK on Friday, due for delivery today to addresses in the CV, LE, MK and NN postcode areas.
  • Chester Mail Centre: Some mail posted in other parts of the UK on Friday, due for delivery today to addresses in the CH, LL and SY postcode areas.
  • Birmingham Mail Centre: Some mail posted in other parts of the UK on Friday, due for delivery today to addresses in the B, HR and WR postcode areas.
  • Warrington Mail Centre: Some mail posted in other parts of the UK on Friday, due for delivery today to addresses in the CW, L, WA and WN postcode areas.
  • Croydon Mail Centre: Some mail posted in other parts of the UK on Friday, due for delivery today to addresses in the BR, CR, SE amd SM postcode areas

The local delivery offices most impacted today are listed below, and as a result may be delivered slightly later than expected.

  • Barking DO (IG11)
  • Belfast West DO (BT10 - BT12 and BT17)
  • Chelmsford DO (CM1 to CM3)
  • Croydon DO (CR0 and CR9)
  • East Dulwich (SE22)
  • Finsbury Park DO (N4 and N15)
  • Gerrards Cross DO (SL9)
  • Havant DO (PO9-10)
  • Henfield DO (BN5 and BN44)
  • Herne Hill DO (SE24)
  • Hornsey DO (N8)
  • Oxted DO (RH8)
  • Shirley (SO) DO (SO15, SO16 and SO17)
  • Shrewsbury DO (SY1 to SY5)
  • South Croydon DO (CR2)
  • St. Helens DO (WA9 to WA11)
  • Stocksbridge DO (S36)
  • Sydenham DO (SE26)
  • Upminster DO (RM14)
  • Warrington DO (WA1 to WA2 and WA4 to WA5)
  • Willesden DO (NW10 and NW26)
  • Wimbledon DO (SW19)

Saturday 25 December 2021 to Tuesday 28 December

There are no delivery or collection services on the following days over the Christmas period:

  • Christmas Day - Saturday 25 December
  • Boxing Day - Sunday 26 December
  • Christmas Day Bank Holiday - Monday 27 December
  • Boxing Day Bank Holiday - Tuesday 28 December

Normal deliveries and collections resume on Wednesday 29 December. Our Customer Service Points will be open from Wednesday 29 December for you to collect items for which we’ve left a ‘Something for you’ card – please visit royalmail.com/services-near-you Opens in new window for their opening times.

Ofcom has granted an exception to the universal service throughout the United Kingdom for Saturday 1 January 2022. This means that Royal Mail will not collect or deliver mail on that day. Find out more about our Christmas collections for priority postboxes by visiting royalmail.com/priority-postboxes Opens in new window . Normal deliveries and collections resume on 4 January 2022, with the exception of Scotland due to a Public Holiday.


International Deliveries:

ITALY: Start date: 5 January 2021 - Latest update: 21 December 2021
End date: Ongoing
Incident: Customs delays

Latest Update
We have been advised by Poste Italiane that severe delays are still being experienced in processing postal items due to serious IT problems in Italian customs. This is still affecting all postal shipments from outside the EU. Although we are continuing to process and despatch items to Italy at the moment, due to these technical issues being experienced once they arrive they currently face delays of at least several weeks before being processed by customs and delivered by Poste Italiane. We are in constant dialogue with Poste Italiane but they have so far been unable to give us a date when these issues will be resolved. These issues are affecting all Royal Mail international parcel services. Therefore, as of 22nd December, we are changing our advice to strongly recommend you do not post items to Italy until Poste Italiane have made substantial progress in clearing the backlog. We currently anticipate that will be early in the New Year. They have assured us that they have a plan in place, we will be monitoring it very closely, and will update further when we are comfortable that your items will be processed and delivered within normal timescales

For a full list of countries affected please click here